Policies

Elite XP Parties

Event Policies

We bring the experience to you.

This page outlines our booking, payment, travel, and safety policies so expectations are clear and your event runs smoothly. Questions? Reach out — we’re happy to help.

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Booking & Payment

  • Standard party bookings require a $100 non-refundable deposit to reserve your date and time.
  • Large Event bookings require a $250 non-refundable reservation deposit to secure the event date and time.
  • All deposits are applied toward the total event balance.
  • Deposits are refunded only if Elite XP Parties must cancel due to an unforeseen mechanical issue that prevents service.
  • The remaining balance is due 3 days before the event. You may also pay in full at booking.
  • If final payment isn’t received by the due date, the reservation may be cancelled.

Guest Count & Large Events

  • Standard party packages are designed for events with up to 30 guests.
  • Events expecting more than 30 guests are considered Large Events and require a custom event quote.
  • Large Event pricing may differ from standard party package pricing based on event duration, anticipated attendance, selected activities, staffing, and event requirements.

Travel Fees

  • Travel is included within 20 miles of ZIP 21702.
  • Beyond 20 miles, travel is charged at $2 per mile outside the included radius.

Cancellations

  • Deposits are non-refundable except when Elite XP Parties must cancel due to an unforeseen mechanical issue that prevents service.
  • Cancellations made within 72 hours of the event may be subject to additional charges due to staffing and scheduling commitments.
  • No-shows or inability to access the event location may result in full event charges.

Rescheduling

  • Reschedule requests should be made at least 72 hours before the event and are subject to availability.
  • Requests made within 72 hours may incur a rescheduling fee.

Weather

  • Light rain or normal weather does not qualify for cancellation.
  • For severe or unsafe conditions (e.g., lightning, extreme winds, hazardous roads), Elite XP Parties may reschedule for safety.

Parking & Access

  • Host must provide roughly 40 feet of level parking space for safe setup.
  • Driveway parking is evaluated case-by-case based on slope, clearance, and access.
  • Host is responsible for ensuring the parking area is clear (cars, cones, trash cans) before arrival.

Food & Drinks

  • No food or open beverages inside the gaming area.
  • Closed-lid water bottles may be permitted.
  • Damage caused by food/drinks or misuse may result in additional charges.

Supervision & Safety

  • A responsible adult (18+) must be present on-site during the entire event.
  • Elite XP staff supervise the gaming experience; hosts remain responsible for guest behavior outside the truck.
  • Please follow staff directions regarding capacity, rotation, and safe entry/exit.